frequently asked questions

GENERAL INFO

GROUP ORDERS

PROCESSING

SHIPPING / RETURNS


GENERAL INFO

Are you Greek licensed?
Yes, and we're proud of it! No designs are printed until we get approval from your organization.

How do you make your shirts?
All of our garments are personally chosen by our design team and screenprinted by hand here in Northern California. 

What is the order minimum for presales?
Each presale is different based on several factors, but typically 18-24 items are need to close a campaign. Sales Representatives will update the progress of each design on Facebook and inform you when the minimum has been reached! 

Are all your items presale items?
nope! our ready-to-ship shop has a bunch of designs that are premade and all you have to do is place your order! All orders ship within 1-2 business days with the option to upgrade if you need it quickly. see our available products here.

What brands are available?
We offer tons of brands / styles / fits for our designs! If not specifically stated in the product's proof, please reach out to your respective Sales Representatives to confirm which brand is being used.

Do you sponsor Greek events and / or support Greek life philanthropies?
Definitely! Please email all sponsorship inquiries to megan@thegreekyears.com with as much detail as possible regarding the event as well as your organization tax ID number (if donation can be tax deductible). If you are placing a group shirt order for a philanthropy event, we can also donate a percentage of sales back to your cause! 

Will my order look exactly like the proof on the website?
99% of the time, yes! We create our proofs digitally which can sometimes reflect slight differences in color when sent to the printers. Also, we always check each garment before shipping to make sure there are no accidental errors!

Do you have a customer service line I can call?
At this time, we do not have a customer service line by phone but you can totally shoot us an email (help@thegreekyears.com) and / or reach out to your sorority's Sales Representatives on Facebook for more information about your order!


GROUP ORDERS

Do you do group orders?
YES, We would love to print for your chapter! Start your order here or email us at grouporders@thegreekyears.com for more info.

How much do t-shirt proofs cost?
The design and first three artwork revisions are on us! Our main goal is make sure you're IN LOVE with your gear, so we'll do whatever we can to make your proof flawless in as little time as possible. If a fourth revision is needed, we will ask for a 10% down payment on the group order's quote so we can get the printing process started quicker!  

What should I do if I'm ordering for several women of different sizes?
The Greek Years embraces diversity and wants to make everyone feel confident in their clothing. TGY can offer your chapter almost any garment style so long as the design printed on each garment is the same. Some sisters love fitted tanks and others like the looser fit of a unisex tee...and we're all about it! Typical garment styles include fitted racerback tanks, unisex "bro" tanks, women's V-neck tees and unisex short / long sleeves. Want something else? Ask and you shall receive! 

Can members of my group pay for their gear individually?
Absolutely! If you don't have a chapter checkbook or credit card, sisters can use their own cards to complete their purchases online. Paying by check will make your order(s) cheaper since there is no transaction fee, but we can definitely work with you to make the easiest payment option available. 


PROCESSING

Can I edit my order after placing it?
Yes, you can edit your order so long as your debit / credit card has not been charged. In your confirmation email, there will be a link that says "Order Lookup". Click that link and it will take you to your order where you can update sizes, styles, addresses, etc! If you have trouble doing this and would like to edit your order in any way, please email Megan at megan@thegreekyears.com. Be sure to include your order number and the new item you wish to receive, including your desired size, color and garment style. Unfortunately, once your card has been charged, we are no longer able to edit your order.

How do I change my shipping address?
Please see above!


SHIPPING / RETURNS

When is my order being shipped?
After your card has been charged, it will take roughly three weeks to be shipped. Please note, the three-week turnaround time begins when your card is charged, not necessarily when you place your order. Each design is open for approximately two weeks to allow all your sisters to place orders with you! 

If I order multiple items, will they ship together? 
If you order more than one of the same design, yes. If you order different items, they will ship separately as they print on different days. As always, shipping costs are on us!

What service do you use to ship?
We ship all garments through USPS First Class Mail or First Class International. your tracking number will be emailed to you when your order ships. 

My tracking number hasn't made any movement yet. Help!
This message is commonly seen when your tracking information is first processed. Please check back in 1-2 days to allow the USPS system to update. If after that time, there is still no movements made, please reach out to us!

What if my order is damaged?
We're so sorry! If your order is damaged in any way, please email us to let us know and include photos if possible. We will email you a return label! Then, please use the return/exchange form, located in the shipping/returns tab of our website. Fill out the form and include it in your shipment back to us! If we have extra stock available, we will replace the garment ASAP. If it is not, we can offer a full refund or store credit.


anything else? we would love to hear from you and answer any and all questions you might have! all of our contact information is over here.